Ski Wax, Snowboard Wax, Waxing Accessories

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Thanks for shopping at Hertelskiwax.com. We know you have many choices in purchasing wax. We at Hertel pride ourselves in the invention and production of the only true All Temperature Ski/Snowboard Wax in the world.

Contact Information:

1250 ALDERWOOD AVENUE
SUNNYVALE, CALIFORNIA. 94089

1.408.744.1882

waxman@pacbell.net

Orders are shipped United Parcel (UPS or Federal Express). If an item does not have the free shipping promotion then ALL CHARGES ARE FOB SUNNYVALE, CALIFORNIA 94089. This means the buyer pays all shipping charges even if UPS is unable to deliver or the package gets refused. If we agree to take it back you still are responsible for shipping charges. To protect you and your investment. UPS and Federal Express have shipping times in transit and terms that we suggest you going to their site and understanding.

FREE SHIPPING: On items with the free shipping advertisement we ship the order ground within the lower 48 states. If you fail to enter/key the proper billing address of your credit card, this will cause a miss match on the verification of your credit card. If we get a miss match, it will hold your order up in our credit department. Incorrect shipping addresses will result in additional charges after the final billing as we do not know about the incorrect shipping address until receving our UPS billing.

INTERNATIONAL ORDERS We do accept overseas orders but our shipping calculation system is not set up to calculate shipping costs to these destinations. If you do place an order for products the shipping will show a $0 dollar cost at check out. This is not your actual cost! We will have to then come back later when your order is shipped to add actual cost of shipping. If you have any questions call at 408.744.1666. Fedex gives us 30 to 40 percent off on shipping because we are a member of SIA. We pass this on to you.

DELAYS IN ORDER PROCESSING: What causes them? 1. Incorrect credit card information. 2. Incorrect address negative verified by AVS System. 3. Manufactures internal processing. 4. Demand now shipments. 5. Improper grammar, miss spellings, lack of information. 6. Please allow three days processing of your order. Once you place your order several agencies must approve it. We do our best to walk every order through. If the AVS does not match or we know the order has been placed by other than an adult, we are force to do additional verification. This is for both of our benefits. Thanks for shopping at aggressivemall.com, Aggressive Skate and Snowboard. We know you have many choices. We are trying to make this choice a good one. Have a wonderful time skating!!!

Credit Card (MASTER CARD, VISA, AMERICAN EXPRESS), or money order Your signature by THE CARD HOLDER At your address will be the signature used for your receipt. Your parcel will be sent via UPS ground unless otherwise stated or requested. UPS ground shipments take 2-7 business days in the continental United States. Delivery time will vary depending on location. Weekends and holidays do not count when calculating shipping time. We will attempt to supply a UPS tracking number that will enable you to track your package to your location. YOUR PACKAGE IS INSURED FOR Its FULL VALUE.

Terms of all sales are as follows: All sales are final. Exchange is possible for comparable items, to be approved by management. No exchange on any item after 15 days. No exchange or credit on used items. Exchange will be honored by product of comparable value. No exchange will be considered without your detailed receipt, a copy of the credit card receipt, with proper ID. All mail orders, phone orders are subject to the handling fees both directions. Deposits are non-refundable. Please print your Yahoo receipt Now for your records. You must e-mail to peppayo@pacbell your request for exchange.

Skiing, Snowboarding, Skateboarding, and Inline Skating are considered to be dangerous sports. It is your responsibility to take all necessary precautions and wear any and all protective equipment. Proper ID and address verification is mandatory for all credit card and check transactions. -------------------------------------------------------------------------------- HOW WE PROCESS YOUR ORDER: Step 1.Click the products you want,

Click the size,

Click the order button.

Step 2.Click checkout.

Key (type) your billing and shipping information that matches your card. (must match) Please notice you have the option to have separate shipping and billing addresses.

Step 3.Click your shipping method. UPS

Step 4. Key (type) your credit card information

Step 5.Click submit the order Volusion submits it to us.

Step 5. We confirm your order to you by e-mail

Step 6. We ship the goods to you out of our inventory, or have manufactures drop ship to you, or on that same day, order your products to be here within three business working days. Your insured package is issue a UPS tracking number. We forward this to you and attempt to keep you informed as to the progress.

If you do not trust this we can take all your information by telephone. 408.744.1882 or e-mail us and we will call you. We are WAXMAN@PACBELL.NET.

IF THE SYSTEM ASKS YOU FOR A PASSWORD AND YOU ARE UNAWARE OF ONE. If you are unable to place your order because it is asking for a special Password, Do the following: Your browser's cookie files are corrupted. Corrupted cookie files Sometimes cease to support online stores. Try shutting all of your Browser�s windows, and then deleting the cookie files in your browser's Directories.

For Windows 95/98/NT Users:

1. Click the Start button, choose Find, then Files or Folders.

2. In the space next to Named, type the word "cookies".

3. In the space next to Look In, make sure that you have your entire Hard drive selected (For example, C:).

4. Click the "Find Now" button.

5. This should bring up a list of the folders and files with the word "cookies" in their file names. If any "Cookies" folders are listed, you Will need to double-click on them to view their contents.

6. Identify the Internet cookie files. It is important to differentiate Internet cookie files from other files with the word "cookies" in there File names.

7. Internet cookie files have the following characteristics: * They are stored in folders named "Cookies" (although the files are not usually named "cookies" themselves) * They are either DAT or TXT (Text Document) files

8. Delete the Internet Cookie Files. Warning: Do NOT delete any file that: * You believe you may have created yourself * Appears in a folder with a name other than Cookies * Is of a type other than DAT or TXT (Text Document)

You should delete the cookie files themselves, but you do not need to delete the folders they are stored in.

For Users of Other Operating Systems (General Instructions):

Some web browsers have their own existing steps for deleting cookies. For instance, with Internet Explorer versions 4 and higher on Macintosh, you can delete the cookies files via the "Privacy" panel in Internet Options. For browsers which don't have specific steps, these general instructions may help:

Find the cookie files. To find these files:

1. Use your operating system's "Find" or "Search" feature to search for the word "cookies".

2. This should bring up a list of the folders and files with the word "cookies" in there file names.

3. Identify the Internet cookie files. It is important to differentiate Internet cookie files from other files with the word "cookies" in there file names. Internet cookie files are usually located within your browser's directory on your hard drive.

4. Delete the Internet cookie files. Warning: Do NOT delete any file that you believe you may have created yourself or you suspect might not be an Internet cookie file.